Breakdowns in the production process are always annoying for companies. It is not uncommon for these to be recorded analogously and then transferred to the responsible departments. Filling in documents, long distances from one department to another, organizing additional materials such as photos for documentation, or manually entering malfunctions into the ERP system – all this takes a lot of time.
However, if production is stopped, malfunctions must quickly be eliminated so that downtimes and costs can be minimized. Furthermore, the company is at risk of image loss because deadlines cannot be met.
With the mobile application solution for incident management, incidents are handled and documented quickly, sustainably and flexibly. Users can access the application with different types of devices, such as tablets or smartphones. This offers factory workers a simple and convenient way of handling incidents. The malfunctions are collected in a central database and can be managed, segmented, monitored and evaluated using mobile devices. This increases the transparency of incidents and their general impact on productivity. The solution makes it possible to create and process all occurring incidents. This allows management to view all incidents in real time. The reports also help to identify particularly high-risk production phases.