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Order Management2019-03-05T11:02:23+02:00

Project Description

Order Management

Order Management quick and mobile

Using analogous methods for order management means ultimately a higher workload for the employees. This applies also for the services of energy, in particular to field service technicians. Orders must be entered manually and subsequently transferred to the system in order to document checklists or plant modifications as well as maintenance work. Such manual processes cause many media breaks, which cost time. During service and maintenance work, the fitter also lacks important information on the conditions at the site. Analogue order management also leads to higher processing times and error rates in office work.

Using our order management application based on the low-code platform Simplifier, energy suppliers can process their maintenance orders in an uncomplicated and mobile way. Employees in the office can enter new orders digitally and inform field service technicians via push messages in the app. This can also be used to process orders, enter malfunctions and enrich them with photos, as well as retrieve maintenance data. Digital checklists help to record activity reports quickly. Completed orders are transferred directly to the SAP system. The mobile solution saves paperwork because all data is transmitted electronically. In addition, employees can record technical equipment and spare parts using the scanning feature. The application is linked to a geo-information system that also provides the fitter with information on the supply lines on the road. A particular highlight is that the data is also available offline and can therefore be called up by the fitter without an internet connection. This means that employees can obtain all the information they need to meet customer requirements, even when on the road.

80 %

The configuration level of the application is over 80%

100 %

Fully integrated into SAP PM as leading system

Can be used offline: Full access to current data anytime, anywhere

Connection to a geographic information system (GIS) with visualization of the map material

The application at a glance

Features

  • Planning of orders via visual browser-based planning board

  • Fast recording and processing of orders and fault messages

  • Complete offline capability

  • Simple mobile operability for the user

  • Recording of multimedia material (photos, videos) for documentation purposes

  • Data acquisition and output using NFC code scanning

  • Creation and sending of PDF files from notifications and master data

  • Provision of checklists for unplanned inspections

  • Creation of mobile activity reports as proof of work

Screenshots

Used at

SWO  Netz GmbH
Alte Poststraße 9
49074 Osnabrück
www.swo-netz.de